Making a Complaint
A part of CSMTA's responsibility in Sport is to respond to public complaints about incompetent, unethical or unprofessional practice. CSMTA members must be a member of their Provincial Massage Therapy Association in order to work towards an advanced certification in Sport Massage. As such, there are complaints that will be handled internally by the CSMTA, others will be referred to the members' Provincial professional body and others may be best handled by another partner or stakeholder organization such as the Canadian Olympic Committee or RCMP, if criminal in nature. The CSTMA will assist the complainant in finding the appropriate body to handle the specific complaint made.
If a complaint is brought forth to the CSMTA that is beyond our purview, the CSMTA will assist the complainant in transferring their complaint to the appropriate body or organization.
Regulated Provincial Colleges and Non-Regulated Provincial Associations:
Sanctions and disciplinary consequences to the member
The nature of the sanctions will depend on the gravity and extent of the maltreatment. A committee will be formed to determine the extent and scope of any sanction applied to the member.